Frequently Asked Questions
Q. What information do I need to provide to purchase online?
A. You will need to provide the following information to purchase online:
A. You will need to provide the following information to purchase online:
- A credit or debit card with the Discover, MasterCard or Visa logo
- Your email address for confirmation
- A password which you create at the end of your first purchase
- Your Student's ID Number
Q. What if I don't know my child's Student ID number?
A. Contact your child's school or the administration office (515-457-5000).
A. Contact your child's school or the administration office (515-457-5000).
Q. Why do I need to enter an email address?
A. Your email address serves multiple purposes. First, after each completed Web Store purchase, a confirmation email is sent to the email address you provide. Therefore, you should provide a valid email address. Second, the email address you provide is used as your account login. With this login, you may view previous purchases and edit your account information. To easily view your purchase history, you should use the same email address for all purchases on this Web Store.
A. Your email address serves multiple purposes. First, after each completed Web Store purchase, a confirmation email is sent to the email address you provide. Therefore, you should provide a valid email address. Second, the email address you provide is used as your account login. With this login, you may view previous purchases and edit your account information. To easily view your purchase history, you should use the same email address for all purchases on this Web Store.
Q. What is my password?
A. You create a password of your own choosing. During your first online purchase, you will be prompted for your email address and a password you create. This password is not issued by the school. If you are a Returning Customer and you have forgotten your password, click Forgot Password in the Log In box. If your email address is on file, you will receive an email with password reset instructions.
A. You create a password of your own choosing. During your first online purchase, you will be prompted for your email address and a password you create. This password is not issued by the school. If you are a Returning Customer and you have forgotten your password, click Forgot Password in the Log In box. If your email address is on file, you will receive an email with password reset instructions.
Q. I have changed my email address. How do I change it on the Web Store?
A. After logging in with your old email address, select My Account from the top navigation. From the next screen, you may edit your email address and/or password.
A. After logging in with your old email address, select My Account from the top navigation. From the next screen, you may edit your email address and/or password.
Q. How do I pay for multiple students or multiple items?
A. After each item you choose to purchase, click on Add to Cart to add the item to your Shopping Cart. From the Shopping Cart, you may either click Continue Shopping (for mobile devices) OR click anywhere outside of the cart (for full-screen view) to add items for the same student or another student. When you are ready to check out, click Checkout.
A. After each item you choose to purchase, click on Add to Cart to add the item to your Shopping Cart. From the Shopping Cart, you may either click Continue Shopping (for mobile devices) OR click anywhere outside of the cart (for full-screen view) to add items for the same student or another student. When you are ready to check out, click Checkout.
Q. How do I know the payment was accepted?
A. During login, you are required to provide your email address. At any time after you complete your purchase, you may select My Account from the top navigation. There you can check your purchase history. Also during checkout, when the charge is authorized, a confirmation email is sent immediately to that email address. If you do not receive the confirmation email, it may have been filtered so check your Spam folder. However, your order will immediately be entered in your purchase history under My Account.
A. During login, you are required to provide your email address. At any time after you complete your purchase, you may select My Account from the top navigation. There you can check your purchase history. Also during checkout, when the charge is authorized, a confirmation email is sent immediately to that email address. If you do not receive the confirmation email, it may have been filtered so check your Spam folder. However, your order will immediately be entered in your purchase history under My Account.
Q. Does the system store my credit card number?
A. No; for security reasons, the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.
A. No; for security reasons, the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.
Q. How do I reprint my receipt?
A. After logging in with your RevTrak credentials (email and password), choose My Account from the top navigation. Your orders will be displayed under Order History. Click on the correct order and click Print.
A. After logging in with your RevTrak credentials (email and password), choose My Account from the top navigation. Your orders will be displayed under Order History. Click on the correct order and click Print.